Frequently Asked Questions

BabySmile Nasal Aspirator Frequently Asked Questions

Click the questions below to see responses. If you have a question about our products that is not addressed here, please send us an email at support@babyhealthcare.us

Product

Q: What is Babysmile S-502?

The BabySmile S-502 is an electric nasal aspirator for babies.
We have redesigned professional medical nasal aspirators into home use so that parents can support baby’s health with daily care.

Q: Why is nasal care necessary for babies?

A:

By suctioning mucus thoroughly, it will not only help preventing sickness but also promoting early healing of sickness for babies. This will lead to the improvement of babies’ Quality of Life which will eventually be the great support for mothers in the child-raising years.

(Prevention) Middle Ear Infection
(Promote Early Healing) Cold, Flu, RS Virus
(QOL Improvement) Nasal aspiration can help easier breathing that promotes deeper sleep, reducing the risk of viruses and germs entering into the bodies and enabling babies to drink more milk (babies can not drink enough milk with congested noses).

Q: Can Babysmile S-502 be used for infants?

A:  Yes. BabySmile S-502 has been designed to clear noses for babies from 0+ ages.
It can be used for anyone including adults.

Q: How is BabySmile S-502 different from other nasal aspirators?

BabySmile S-502 has a powerful and steady suction to remove mucus since it was redesigned from nasal aspirators used at hospitals. The graph below shows the suction power of Babysmile and other nasal aspirators if hospital nasal aspirators are taken as 100%.

It also helps parents from getting infections by inhaling bacteria and germs.

Q: Where is the product manufactured?

A: BabySmile S-502 is made in Taiwan. The product design and the quality control is done strictly in Japan.

Use

Q: How do I use Babysmile S-502?

Please check the video below for instructions.


Q: Are there any tips for mucus aspiration?

There are three tips as shown below.
502_manual

Q: How long should I put the aspirator in my baby's nose?

A: Please repeat the sunction for 3 to 5 seconds in each nostril.
Suction for a long period of time may cause pain in the ears. Keep an eye on your baby’s face and if there is any indication of pain, stop suctioning immediately.

Q: Is there any condition in which I should not aspirate the mucus?

A: Do not aspirate the mucus if there are wounds and inflammation on the mucosa inside the nostril. Also, do not use the unit after nosebleed.

Q: How often can I use it?

A: We recommend you to use it as often as your baby snuffles since leaving the baby’s nose with mucus may lead to…
-Middle ear infection caused by mucus runnning to the ear
-Sinusitis caused by inflammation
-Sputum and coughs caused by mucus runnning to the throat

Q: How can I clean BabySmile S-502?

You can easily remove all parts from the main body to wash.
Disinfection ethanol or chlorine disinfectant can be applied to all parts.
Please make sure to dry the main unit and accessories thoroughly before storing.
Please do not use a dishwasher for washing the parts and boilding disinfection.

qa_parts

Q: Can I use saline water, saline sprays, or nose drops?

Sure, you can. Such liquids will make it easier to clear your baby’s nose by loosening the mucus.

Purchase

Q: Where can I buy BabySmile S-502?

You can buy BabySmile S-502 from our product page or at Amazon.
Baby Health Care
Amazon

Q: Can I buy replacement parts for BabySmile S-502?

You can buy all replacement parts from here.

Q: Can I buy the products outside of the US?

A: At this time, Baby health care does not ship internationally.

Q: How long would it take to receive the product?

A: It will generally require 3-5 business days from the process and the shipment.

Concerns

Q: Isn't the child afraid of BabySmile S-502?

A: Babies generally feel uncomfortable when something is inserted in their nose. However, clearing the nose will help your baby feel better and prevent from middle ear infections.
Children who were first afraid may even ask their parents to use it once they learn how better it feels after suction.
Even though many children who were afraid of being sucked mucus for the first time, some of them are willing to ask their moms to suck their mucus because it feels good!

Q: My child is still a suckling infant. Would it be dangerous to increase the suction power?

A: There is no clear optimized suction power for certain age since the infant’s build, physical condition and mucus condition vary. Start with the lowest suction power, and, observing the infant’s condition while suctioning, gradually adjust to higher suction power. Long periods of suction will burden the ears. Rather, do short repetitions for several times in each nostril.
Please consult your physician before using BabySmile S-502.

Q: Wouldn't it harm the nose?

A: The tip is made of soft silicone; therefore, it wouldn’t hurt your baby’s nose.
However, do not use it if there are wounds in the nostrils, inflammation or nosebleed. If bleeding or pain occurs when using, stop immediately and consult your doctor.

Q: Isn’t it bad for the ears?

A: If only one of the nostrils is stuffed, there is no bad effect on the ears.
However, if both nostrils are stuffed, long periods of suction will burden the ears. Rather, do short repetitions (3 to 5 sec.) for several times in each nostril. Suction out the mucus a little at a time and observe the infant’s condition while suctioning.
If the infant experiences pain or discomfort, stop immediately

Q: Do the product contain BPA?

A: It is BPA free.
We care for the product safety seriously so that children can use our product safely.

After Purchase/Support

Q: The suction power became lower. What should I do?

Please check if the red o-ring is set properly. The suction power will decrease unless the bottle is tightly closed.


Please check if the o-ring is not out of position when putting the cover on the bottle.


The o-ring is set correctly if you can see the whole circle with the same thickness when looking from the bottom. If you cannot see the whole circle with the same thickness, it may be slipped down or turned up. Please check again and set it properly.

Q: The machine does not work anymore. What should I do?

Please contact support@babyhealthcare.us from here.
We will respond to you within 24 hours.

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